HomeservicesISO 20000-1 Information Technology Service Management System

ISO 20000-1 Information Technology Service Management System

ISO/IEC 20000-1 INFORMATION TECHNOLOGY SERVICE MANAGEMENT SYSTEM

ISO/IEC 20000-1 is a standard that provides guidance on how organizations or units delivering information technology services can meet the expectations of their internal and external customers, continuously improve and enhance their performance, and manage their operations and service delivery effectively, including which methods to apply and how to apply them.

Information technologies play a vital role in both our professional and daily lives. They are indispensable in social, commercial, and scientific environments. Information technology encompasses all activities that an IT department may provide, ranging from internet services and data archiving to technical support and software services. Given the widespread and continuously evolving nature of information technologies, they must be sustainable, manageable, and controllable.

Benefits of ISO/IEC 20000-1

  • Accurate understanding of customer expectations and needs, enabling the delivery of appropriate services and support,

  • Clear visibility of the benefits and capabilities of information technology,

  • More reliable information regarding existing services,

  • Improved service quality and enhanced organizational reliability,

  • Increased employee support through more accurate analysis of staff capabilities,

  • Enhanced ability to effectively select and manage external service providers,

  • Reduction of information technology management and operational costs as much as possible,

  • Improved safety, speed, and accessibility during service delivery,

  • Prevention of recurring incidents and problems by addressing them systematically,

  • Effective utilization of resources,

  • Increased satisfaction among information technology teams,

  • Improved and easier access to information technology services,

  • Identification and elimination of unnecessary tasks,

  • Creation of a learning and lesson-learned process based on past experiences,

  • Clear understanding of responsibilities among individuals involved in service delivery.