ISO 9001 QUALITY MANAGEMENT SYSTEM
It specifies the minimum requirements for an effective quality management system. The requirements are generic and applicable to all sectors regardless of their size. It defines what needs to be done, while leaving how it is done to the organization.
Quality Management Principles
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Customer focus
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Leadership
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Engagement of people
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Process approach
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Improvement
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Evidence-based decision making
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Relationship management
Purpose of the Quality Management System
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To provide a general framework for quality management,
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To establish an environment of trust among organizations,
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To ensure, maintain, and improve product/service quality through effective process management,
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To provide assurance to customers regarding the consistency of products and services.
Benefits of the Quality Management System
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Enhancement of the company’s market reputation (prestige),
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Differentiation from competitors in marketing activities,
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Ability to benefit from commercial advantages of holding an internationally recognized quality certificate (proving quality through certification for export),
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Increased customer satisfaction and customer loyalty,
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Reduction in error rates, waste, and rework,
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Effective execution of input, production, and final inspections,
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Ease in supplier selection, evaluation, and monitoring,
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Facilitation of defining and distributing internal authorities and responsibilities,
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Establishment of documentation (infrastructure) that standardizes business activities,
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Creation of an infrastructure that enables systematic record keeping,
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Ability to perform situation analyses based on data and statistical measurements and to use these analyses for future decision-making,
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A significant step toward institutionalization.